Privacy Policy

Privacy Policy

Hi there, we’re Booniverse Limited. We are registered in Ireland. Registered Office: 42 Abbeygate Street Upper, Galway, Ireland. Registered Number 635320, and welcome to our privacy policy. This policy sets out how we handle your personal information if you’re a visitor to our website and App.

  1. When we say ‘we’, ‘us’ or ‘Booniverse’ it’s because that’s who we are and we own and run the website and Town Apps.
  2. If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using our web and Apps.

The type of personal information we collect

  1. We collect certain personal information about visitors and users of our website and App.
  2. The most common types of information we collect include things like: email addresses, IP addresses, other contact details, survey responses, support queries, and web analytics data. We will also collect personal information from job applications (such as, your CV, the application form itself and cover letters).

How we collect personal information

  1. We collect personal information directly when you provide it to us, automatically as you navigate through the website and Apps, or through other people when you use services associated with the website and App.
  2. We collect your personal information when you provide it to us when you complete membership registration and buy or provide items or services on our website and Apps, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.

Personal information we collect about you from others

Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular:

    1. financial and/or transaction details from payment providers located in the US, UK, France and Ireland in order to process a transaction;
    2. third party service providers (like Google, Facebook) who are located in Ireland, the US or UK, which may provide information about you when you link, connect, or log in to your account with the third-party provider and they send us information such as your registration and profile from that service, this only occurs if you are using Booniverse. The information varies and is controlled by that service provider or as authorised by you via your privacy settings at that service provider; and
    3. other third-party sources/ and or partners from Ireland, France, the US or UK,  whereby we receive additional information about you (to the extent permitted by applicable law), such as demographic data or fraud detection information, and combine it with the information we have about you. For example, fraud warnings from service providers like identity verification service. We also receive information about you and your activities on and off the website and App through partnerships, or about your experiences and interactions from our partner ad networks.

How we use personal information

To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the website or on our apps, like where you purchase an item from our app marketplace. Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:

      1. operating the website and App;
      2. providing you with services described on the website and App;
      3. verifying your identity when you sign in to any of our apps;
      4. responding to support tickets, and helping facilitate the resolution of any disputes;
      5. updating you with operational news and information about our website and App, apps and services e.g. to notify you about changes to our website and App, website and App disruptions or security updates;
      6. carrying out technical analysis to determine how to improve the website and App, app and services we provide;
      7. monitoring activity on the website and App, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the website and App;
      8. managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the website and App or asking for your feedback or whether you want to participate in a survey;
      9. managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
      10. training Booniverse staff about how to best serve our user community;
      11. improving our products and services.
      12. providing general administrative and performance functions and activities; and
      13. processing your job application to Booniverse.
      14. Communicating confirmation emails for an action you have taken within the app such as ticket purchase and availing of deals.


Where you give us consent:

1. providing you with marketing information about products and services which we feel may interest you; and
2. customising our services and website and App, like advertising that appears on the website and App – where this involves the use of cookies or similar technologies – in order to provide a more personalised experience.
3. For purposes which are required by law.
4. For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.

When we disclose your personal information

We will disclose personal information to the following recipients:

    1. subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular: website and App hosting providers which are located in Ireland, France, the US and UK; technical and customer support services which are located in Ireland, France, UK and the US; marketing and analytics services which are located in Ireland, France the UK and US; security and fraud prevention services which are located in Ireland, France the UK and US; subscription management services which are located in Ireland, France the UK and US; payment processing services which are located in Ireland, France the UK and US; identification verification services located in Ireland, France the UK and US; and operational tooling services which are located in Ireland, France the UK and US. Noting that our subcontractors and services providers may also transfer and access such information from other countries in which they have operations.
    2. our professional advisers (lawyers, accountants, financial advisers etc.) which are located in Ireland;
    3. regulators and government authorities in connection with our compliance procedures and obligations;
    4. a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;
    5. a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
    6. a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
    7. a rights holder in relation to an allegation of intellectual property infringement or any other infringement; and
    8. other recipients where we are authorised or required by law to do so.

Where we transfer and/or store your personal information

  1. We are based in Ireland so your data will be processed in Ireland and France, both EU countries governed by EU GDPR regulation. Some of the recipients we have described in section 10 above, and to whom we disclose your personal information, are based outside Ireland in places like France, UK, and the US. We do this on the basis of your consent to this policy. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

How we keep your personal information secure

  1. We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Ireland. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

How you can access your personal information

  1. You can access some of the personal information that we collect about you by logging in to your account on any of our Apps. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us for any of our apps at any time. To make an access or correction request, contact our privacy officer using the contact details at the end of this policy.

Marketing Choices regarding your personal information

  1. Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving offers or information from us on our apps), we send you marketing communications by email about products and services that we feel may be of interest to you, offers via our apps and event promotions via our apps. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.
  2. You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our website and Apps may not work properly in your case.

Cookies and web analytics

  1. For more information about how we use cookies, web beacons and similar technologies see our cookie policy here and for more general information on cookies, see http://www.allaboutcookies.org.
  2. When you visit our website and App, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:
    1. your IP address or proxy server IP address’;
    2. the domain name you requested;
    3. the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
    4. the date and time of your visit to the website and App;
    5. the length of your session;
    6. the pages which you have accessed;
    7. the number of times you access our website and App within any month;
    8. the file URL you look at and information relating to it;
    9. the website and App which referred you to our website and Apps; and
    10. the operating system which your computer uses.
    11. Occasionally, we will use third-party advertising companies to serve ads based on prior visits to our website and App.  For example, if you visit our website and App or use our apps, you may later see an add for our products and services when you visit a different website and App. Read more about your options in our cookie policy.

Information about children

  1. Our website and App are not suitable for children under the age of 12 years, so if you are under 12 we ask that you do not use our website and App or give us your personal information (if you are a young tech wiz, please direct your nearest responsible adult to use the website and Apps for you!). If you are from 18 years, you can browse the website and App but you’ll need the supervision of a parent or guardian to become a registered user. It’s the responsibility of parents or guardians to monitor their children’s use of our website and App.

Information you make public or give to others

  1. If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user whether via our website and App, Apps or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our website and App or Apps, ask them how they will handle your information. If you’re sharing information via another website and App, check the privacy policy for that website and App to understand its information management practices as this privacy policy will not apply.

How long we keep your personal information

  1. We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the Booniverse services, you can request that we erase your personal information. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When we need to update this policy

We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our website and App or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.

How you can contact us

  1. If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our privacy officer in writing at Booniverse Limited, 42 Abbeygate Street Upper, Galway, Ireland or support@booniverse.ie
  2. We’re really glad you made it to the end of the privacy policy because knowing this stuff is the best way to understand how your personal information is used and how to best manage it!

For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.

Disclosure of your information

We may disclose your Data to third parties who provide a service to us or in the event that we sell or buy any business or assets, in which case we may disclose your Data to the prospective seller or buyer of such business or assets or if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers. Currently, we disclose your Data to the following providers. We disclose your information to venues and promoters when you purchase tickets to an event.

Provider/Recipient

State “EU” or alternatively state jurisdiction to

which the Data is transferred

Amazon Web Sevices

USA – Certified Privacy Shield Framework

Stripe

USA – Certified Privacy Shield Framework

Xero Accounting Package

GDPR Compliant

   

Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data.

Links to other website and Apps

Our websites and App may, from time to time, contain links to and from other websites and Apps. If you follow a link to any of those websites and Apps, please note that those websites and Apps have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites and Apps.

 

Your rights

As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: –

  1. The right to access data relating to you (‘access right’). Please see Booniverse DPG14 -Subject Data Request Form;
  2. the right to rectify/correct data relating to you (‘right to rectification’). Please see

Booniverse DPG16 – Data Rectification Request Form;

  1. The right to object to the processing of data relating to you (‘right to object’). Please see

Booniverse DPG17 -Object to Processing Form;

  1. The right to restrict the processing of data relating to you (‘right to restriction’). Please see

Booniverse DPG18 – Data Restriction Request Form;

  1. The right to erase/delete data relating to you (i.e. the “right to erasure”). Please see Form 5a

Booniverse DPG15 – Data Erasure Request Form; and

  1. The right to ‘port’ certain data relating to you from one organisation to another (‘right to

data portability’). Please see Booniverse DPG19 – Portability Request Form;


The address for the purposes of GDPR is

Personal Data Requests, Booniverse, First Floor, 42 Upper Abbeygate Street Galway.


Changes to this policy

We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our website and App or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.

Contact Us

Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at support@booniverse.ie. All requests will be dealt with promptly and efficiently.